FAQ

HOW LONG UNTIL MY ITEM IS SHIPPED?

please allow 12 business days for your order to be processed. you will be notified via email once your order has shipped.

CAN I CANCEL MY ORDER?

we can attempt to cancel orders before they have been processed and shipped. for cancelation requests, email help@otdnyc.com. we do not guarantee the cancellation of any order.

WHAT IS YOUR RETURN POLICY?

returns are accepted within 14 days of delivery. items must be in original condition with tags attached. refunds for all transactions will be issued to the original form of payment. sale items are FINAL SALE and cannot be returned or exchanged. orders shipping outside of the US are FINAL SALE and cannot be returned or exchanged.

HOW DO I RETURN PURCHASES MADE ON OTDNYC.COM?

use the pre-paid UPS return label for complimentary standard shipping on all returns within 14 days of receipt. once your return has been received, please allow 1-2 business days for your refund to be processed. items in original condition may also be returned in-stores when accompanied by online purchase order confirmation within 14 days of receipt. Sale items are FINAL SALE and cannot be returned or exchanged. 

for international returns, please reach out to help@otdnyc.com

DO YOU SHIP OUTSIDE THE US?

we ship to the US and Canada at this time. shipping, duties and taxes will be calculated at checkout on orders shipping to Canada. please note, additional fees may be due upon delivery. 

DO YOU OFFER NEXT-DAY SHIPPING?

we do not offer express shipping at this time.

WHAT PAYMENT METHODS DO YOU ACCEPT?

we accept American Express, Master Card, Visa and Discover. online orders can also be placed via Apple Pay, PayPal, Google Pay, Shop Pay and Shop Pay installments. 

WHAT’S THE STATUS ON MY ORDER?

visit OTDNYC.com and sign in to your account to view the current status of all your orders. if you purchased as a guest, use the tracking number provided in your shipment confirmation email to check the status of your order directly through the carrier. please note, tracking information may take up to 48 hours to appear once your order is shipped from our inventory.

MY ORDER ARRIVED INCORRECTLY/ IS DAMAGED OR DEFECTIVE...

please reach out to us at help@otdnyc.com